FAQs

We are based in Jaipur, Rajasthan – India.

Kalodoro.com is an online fashion store catering to women’s fashion Clothing and Jewellery.

Yes, we do ship internationally. We’ll be happy to deliver your orders if your pin code is serviceable with our courier partner.

Yes, we do customize products on request. You can email us your requirements at support@kalodoro.com.

On every product page, we have provided a standard size chart which can be used before making a purchase for the best possible fit. All measurements are in inches (in) and not in centimeters (cm). So measure yourself accordingly.

We at Kalodoro, celebrate women in all shapes and sizes. Hence, there is a range of sizes available from XS to 5XL in our diverse collection. So be rest assured, there’s a KaloDoro apparel created for every woman.

Once you decide on making a purchase, click on the product you are willing to order. Select a suitable size from the drop-down list. Click on the “Add to Cart” button once you have selected the quantity you would like to order. There’ll be a slide-in window at the right-hand side with your order total and a “Checkout” button. Click on the checkout button to proceed with payment and delivery details.

You can apply a discount promo code on the shipping page on the right-hand side tab. The shipping page appears after you have filled in customer information. Please refer to the below image for promo code application.

Once you have successfully placed your order on our website, you will receive a confirmation email from KaloDoro.com. We will then start making your order, from our Jaipur warehouse and keep you informed at every step with regards to the delivery of the same. Your item is packed securely and handed over to our trusted delivery partners. Then, your item is shipped to your location.
You will receive a tracking ID from us to be entered on our courier partner’s website which is carrying your order. You can track your order with the tracking ID until it’s delivered.

We accept all major credit and debit cards. We also support the following modes of payments-

• Net banking
• UPI
• Wallets-Paytm
• Stripe

To ensure a safe, private and secure shopping experience with KaloDoro.com, all credit card, debit card and net banking transactions are processed using a secure encrypted connection to keep your transactional details confidential at all times.

We do not collect or store your card information with us. If you suspect any unauthorized behaviour on your card, then please report this to your bank immediately.

Please be assured that we do not receive/ store your complete card details. When you enter the card details you are redirected to a secure payment site. Your card issuing bank authorizes or rejects the transaction, based on which we process or reject the order. At no point do we receive/store your card details.
Please be assured that we do not receive or store your complete card details with us. When you enter the card details, you are redirected to a secure payment site. Your card issuing bank authorizes or rejects the transaction, based on which we process or reject the order. At no point do we receive or store your card details.

Shipping charge is levied on all orders depending on the weight. for Domestic its included in the MRP.

 Kalodoro.com offers express shipping for all your urgent occasion needs.

If you choose the standard shipping option, your order will be delivered to your doorstep within 8 working days. If you choose the express shipping option, you will receive your order within 5 working days.

Each order is shipped only to a single address. However, if you wish to ship products to different addresses, you may do so by placing multiple orders.

No. Shipping charges are non-refundable in case of exchange or cancellations.

Tax is levied on the sale of any commodity, which here represents Goods and Service Tax (GST). This tax is collected and deposited by Kalodoro.com to the relevant government authorities. All products are inclusive of tax.

For all online order, our delivery service providers will make three attempts to deliver before the product will be returned to our warehouse.

In the case of Cash on Delivery Order, the Delivery Service provider normally calls before making a delivery attempt. If a customer is not present when our delivery service provider attempts to deliver the order, three more attempts are made automatically and after that product is returned to our warehouse.

When you make a purchase with KaloDoro.com, we believe you have placed our valued trust in us and have understood all our terms and conditions regarding cancellations, returns, and refunds. We are a small start-up passionate about providing the trendiest designs at affordable prices. Hence, currently, our business model does not give us the flexibility to accept returns unless the product is damaged or if you receive a wrong product.

In that case, we exchange the product and send you another product. You can raise a complaint within 24 hours of delivery and place your replacement request. to support@kalodoro.com.

Yes, we give you the flexibility to cancel your order “before” it leaves our warehouse i.e. before it gets shipped.

We are sorry to hear that you wish to cancel your order. You may cancel an order within 24 hours from the time of placing the order. Simply write to us on support@kalodoro.com with your order number and we will cancel your order for you.

After the order has been shipped it becomes rather difficult for us to cancel it. We would request you to tell us as early as possible about possible cancellations.

On successfully processing the refund, the refund amount will be credited to your KaloDoro account as credit points. You will be able to use this credit on any of your future purchases on kalodoro.com.